A patient’s family is extremely anxious and concerned about the outcome of their loved one’s transfer to a higher-level care facility by air ambulance. How should the flight nurse best address the family’s concerns to manage their anxiety during the transport process?
Advise the family to wait for an update after the transport to avoid overwhelming them with details.
Provide the family with clear and compassionate information about the transport process and safety measures.
Encourage the family to stay at home and avoid visiting the medical facility until the transport is completed.
Suggest that the family focus on hobbies or other distractions until the transport is finished.
Communicating clearly and compassionately, providing timely information, and setting realistic expectations can help manage the family’s anxiety. It is important to listen to their concerns and provide reassurance by explaining the steps taken to ensure the patient's safety during transport. This helps build trust and alleviates fears.
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BCEN CFRN
General Principles of Flight Transport Nursing Practice
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