During a routine review of flight transport operations, it is noted that there is a recurring issue with delayed responses to dispatch calls. Which quality management approach would most effectively address this problem?
Conducting a root cause analysis is the correct approach as it involves a thorough investigation into the primary reasons behind the issue. Once the root cause is identified, targeted interventions can be implemented to prevent recurrence. Implementing a new dispatch protocol or additional training may be beneficial, but these should follow a root cause analysis to ensure they address the actual problem.
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BCEN CFRN
General Principles of Flight Transport Nursing Practice
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