A company uses client-based authentication for network access through a protected wireless service. Users occasionally lose connectivity after scheduled credential checks, and logs show identity mismatch issues during those checks. What should the engineer investigate next to address the problem?
Adapt the firewall rules to allow extra inbound data from the server
Check each wireless client’s identity settings and credentials
Examine the authentication server’s certificate chain on the server
Move to a simplified encryption handshake to bypass identity checks
Ensuring the client’s configuration matches the identity the network expects satisfies the requirement for authentication. If client settings, such as usernames or certificates, do not align with the records on the server, mismatches occur and cause the connectivity failures. Modifying firewall rules or switching encryption steps will not address the identity mismatch directly. Changing the server’s certificate does not resolve users’ client-side identity settings.
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