A growing organization wants to ensure its technology services are consistently planned, delivered, and improved. They need comprehensive guidelines that address managing resources, handling support issues, and documenting procedures for sustained improvement. Which approach best aligns with these objectives?
A checklist for perimeter security settings and access control commands
An established framework that organizes service-related tasks while ensuring each phase is refined over time
A standard governing classified material oversight for military agencies
A set of rules dedicated to controlling card payment transactions and protecting billing records
Effective service management requires a structured framework that supports every phase—planning, delivery, operation, and continuous improvement. Frameworks like ITIL help unify all IT functions under one model, enabling sustained collaboration and governance. In contrast, other approaches address narrow concerns (e.g., compliance, access control) and lack the breadth to support full-service lifecycle integration.
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What is ITIL and why is it relevant to service management?
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How does ITIL differ from other compliance or security-focused standards?
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What are the main phases of the ITIL service lifecycle?