A medical provider wants employees to follow a uniform approach for handling unusual messages. Which choice best promotes consistent methods while meeting organizational goals?
Distribute recommended approaches and let groups interpret them in their local environment
Empower individual teams to establish what works best for them and keep private instructions
Develop step-by-step guidelines that undergo recurring evaluations at group sessions
Provide a revision of guidelines that employees can access, updated based on new concerns
Having a defined procedure with recurring opportunities for refinement ensures that everyone follows the same approach. Other options involve partial or fragmented updates, risking divergence in how different teams respond.
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How does having a defined procedure prevent fragmented responses?
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What are the risks of relying on team-specific methods for handling unusual messages?