An organization is introducing advanced analytics in its retail division. Leadership wants a plan that addresses potential inequities in automated processes and ensures clarity for customers. Which choice best aligns with a responsible approach while meeting recognized guidelines?
Focus on metrics for efficiency and address potential inequities after the rollout
Form a board of cross-functional leaders to consistently review new technology usage and hold periodic ethics evaluations
Restrict core information about automated processes to senior executives to protect business secrets
Depend on system developers to discover and fix inequities if users notice them
Appointing a board with members from multiple backgrounds helps identify and mitigate problematic outcomes while maintaining open communication about changes. Approaches that depend on narrower decision-making or postpone thorough evaluation risk missed issues or erode confidence in the process.
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