A security manager wants to quantitatively evaluate the effectiveness of the organization's security awareness program. Which of the following metrics would be MOST valuable for this assessment?
The percentage of staff attending security training sessions
The reduction in user susceptibility to social engineering tests over time
The frequency of security bulletins distributed to employees
The number of employees who have completed policy acknowledgement forms
Measuring the reduction in user susceptibility to social engineering tests over time is the most valuable metric for assessing a security awareness program's effectiveness. This metric provides concrete data on how well employees can identify and respond to potential threats based on their training, which directly reflects the practical application of their security knowledge. By tracking this metric over time, organizations can determine whether their awareness efforts are producing actual behavioral changes. A decreasing susceptibility rate indicates improved awareness, while persistent failures may indicate areas needing additional focus. The other options either measure participation rather than effectiveness, focus on compliance documentation rather than understanding, or track content distribution that doesn't necessarily correlate with improved security behaviors.
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ISC2 CISSP
Security Assessment and Testing
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