Which of the following metrics would be most valuable when evaluating the effectiveness of a security awareness program?
Number of employees who completed the training
Employee satisfaction ratings of training materials
Reduction in security incidents related to employee actions
Average score on post-training knowledge tests
Measuring the reduction in security incidents related to employee actions is the most valuable metric because it directly demonstrates the impact of the security awareness training on actual security outcomes. This provides tangible evidence that employees are applying what they learned and changing their behaviors accordingly. The primary goal of security awareness training is to reduce security incidents by improving employee security practices, so measuring this reduction provides direct insight into program effectiveness. Other metrics like completion rates, test scores, or feedback surveys can be useful supplementary measures but don't demonstrate actual security improvements in the organization's environment.
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