A global enterprise running mission-critical applications in the cloud requires immediate assistance when encountering issues. They need a support plan that ensures direct access to highly experienced engineers around the clock and an expedited response to high-severity cases. Which support package should they choose?
A mid-tier support plan providing 24/7 support with standard response times
The most comprehensive support plan with a dedicated Technical Account Manager and guaranteed rapid response
Consulting services for project-based assistance without an ongoing support subscription
A basic support plan intended for development environments with business-hour access to support engineers
The correct option is the highest tier of support that guarantees 24/7 access to experienced support engineers, expedited response times typically less than one hour for urgent issues, and provides a Technical Account Manager for personalized service. This describes the features typically included in the most comprehensive support plan available from a cloud service provider. The other options listed do not offer the same level of direct access or the expedited response times required by the client's scenario.
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