Which aspect of the incident management life cycle focuses on documenting the effectiveness of the response, identifying what went well, and what could be improved upon for future incidents?
The 'Lessons learned' phase is conducted as a review process after an incident has been resolved. It involves documenting the effectiveness of the incident response, identifying strengths and areas for improvement, and formulating recommendations for how future incidents should be handled. The goal of this phase is to enhance the organization's incident response capabilities over time.
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What is the incident management life cycle?
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Can you elaborate on what happens during the 'lessons learned' phase?
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How can documenting lessons learned improve future incident responses?