Which of the following best describes a Service-Level Objective (SLO)?
A plan for system upgrades and maintenance
An informal agreement on the level of service
A target for system performance agreed upon between the service provider and the customer
A set of strategies to improve system performance
A Service-Level Objective (SLO) is a predefined level of service between a service provider and the customer that sets a target for system performance. SLOs are essential for managing expectations and measuring the effectiveness of IT services. They are not informal agreements or strategies but are clear objectives used to monitor and gauge service performance.
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