Which of the following is the BEST reason for reviewing the Service-Level Agreement (SLA) when a critical vulnerability is discovered that must be remediated immediately?
To identify the responsible team within the organization for remediation actions.
To ensure that the remediation efforts comply with the agreed-upon response and resolution times.
To update stakeholders about the remediation process.
To determine the financial impact associated with the vulnerability.
Reviewing the Service-Level Agreement (SLA) helps in understanding the predefined expectations regarding the response and resolution times for critical vulnerabilities. Compliance with these terms ensures transparent communication, fulfillment of contractual obligations, and avoids potential penalties or service interruptions. The other options, while relevant, do not fully encompass the binding nature and potential legal implications of an SLA.
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What is a Service-Level Agreement (SLA)?
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What are response and resolution times in the context of an SLA?
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Why is compliance with the SLA important during vulnerability remediation?