Your organization has recently implemented a SOAR platform to improve efficiency in incident response. Which of the following processes would benefit most from automation using SOAR to decrease human error and ensure consistent response?
Phishing email analysis would benefit most from automation using a SOAR platform. Automating this process allows for consistent analysis of email headers, URLs, and attachments, reducing the potential for human error and speeding up the identification and response to phishing threats. Vulnerability scanning and patch management are routinely automated but do not rely on intelligence workflows to the extent that phishing email analysis does. User training and awareness is also essential but not typically an automated task as it requires human interaction and tailored content delivery.
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Why are certain processes like user training not automated in SOAR?