A department lead releases a monthly capacity report with multiple charts. Several employees regularly ask about the meaning of different fields in these diagrams. Which course of action addresses these repeated queries?
Hold periodic discussions to address repeat questions
Use new color palettes to distinguish charts more vividly
Encourage staff to independently research commonly asked questions
Add an FAQ section providing explanations for fields and charts
An FAQ section providing explanations for fields and charts guides employees to find clarifications. While new color palettes or periodic discussions may help, they do not address the underlying confusion about field meanings. Encouraging staff to research alone may overlook relevant context specific to the department’s data, which an FAQ section can address more effectively.
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