After resolving an issue with a user's computer, what is the BEST next step to ensure that future occurrences of the problem can be handled more efficiently?
Test another possible theory related to the problem.
Document the findings, actions taken, and outcomes.
Undo steps taken and test system functionality.
Discard any notes about the troubleshooting process.
Documenting findings, actions taken, and outcomes in detail helps other team members understand how the issue was diagnosed and resolved. This can make future troubleshooting quicker and more effective by providing a reference. Testing another theory doesn't ensure that future occurrences are handled efficiently. Undoing actions without verifying system functionality can lead to unresolved issues, and discarding notes prevents valuable information from being reused.
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