As an IT support specialist, you have been presented with a scenario where two issues have arisen simultaneously: one where a group of users cannot print to any printers on the network, and another where a single user complains that her computer is running extremely slowly. How should you prioritize and approach these problems?
Ask the user with the slow computer to print something to determine if the printing issue is related to the slow performance.
Investigate the network printing issue first because it affects multiple users, then address the single user's slow computer.
Instruct all users to restart their computers and printers in an attempt to resolve both issues simultaneously.
Focus on the slow computer first because it could be causing the network printing issue.
The correct approach is to tackle each problem individually by prioritizing them based on factors such as impact, urgency, and resources available. The printer issue affects multiple users, presenting a broader impact and potentially disrupting more business processes, so this should be investigated first. Once resolved, attention can shift to the individual computer's performance issue. This systematic method ensures that each problem is given the appropriate attention without interference from other ongoing issues.
Ask Bash
Bash is our AI bot, trained to help you pass your exam. AI Generated Content may display inaccurate information, always double-check anything important.
Why is it important to prioritize issues based on impact and urgency?
Open an interactive chat with Bash
What are some common causes of network printing issues?
Open an interactive chat with Bash
How can I approach troubleshooting a slow computer?