While working as a help desk technician, you are faced with a reported issue that a certain application is not starting on several computers within the organization. You've gathered the necessary information, duplicated the problem, and questioned the users. What is the most effective next step in identifying the probable cause of the application failure?
Consult the application's knowledge base or the Internet for similar issues and documented solutions.
Advise users to restart their computers until the application starts successfully.
Directly edit the application's source code to find potential bugs.
Replace all the computers where the application failed to start.
Consulting the application's knowledge base or searching for similar issues on the Internet is the most effective next step because these resources may contain documented issues and resolutions experienced and solved by other users or the developers. This can help quickly identify a pattern or a common element that could be leading to the application's failure.
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