You are an IT support technician and a user reports that their computer is not connecting to the network. You have verified that the network cable is properly connected and the port is working. What is the next step you should take?
Check the network settings on the user's computer.
The next step in testing your theory is to check the network settings on the user's computer. This includes verifying that the correct network adapter is enabled and that the IP settings are correct. If these settings are incorrect or the network adapter is disabled, the computer may not connect to the network. Rebooting the computer to reset the network settings can also be a logical next step but should typically follow verifying the settings. Replacing the network cable or contacting the network administrator should be considered after initial troubleshooting steps.
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What kind of network settings should I check on the user's computer?
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What does it mean if the network adapter is disabled?
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What are the implications of incorrect IP settings?