A medical assistant has submitted an insurance claim and receives a remittance advice indicating the claim has been rejected due to a coding error. What should the medical assistant do next?
Ignore the rejection and wait for the insurance company to contact the clinic.
Appeal the rejection without making any changes to the claim.
Contact the patient to inform them of the rejection.
When an insurance claim is rejected due to a coding error, the medical assistant should correct the coding error and resubmit the claim. Claim rejections often happen because of errors in the procedural or diagnostic codes, and fixing these issues allows the claim to be processed correctly upon resubmission. Ignoring the issue, appealing without correcting the error, or contacting the patient will not resolve the coding error and thus will not lead to the claim being paid.
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