A medical assistant is communicating with an 82-year-old patient who has recently been diagnosed with a chronic illness. The patient seems to have difficulty understanding the medical information that is being explained. What would be the most appropriate step for the medical to take to improve communication with this patient?
Encourage the patient to research their condition online at home for a better understanding.
Quickly go through all the information to avoid overloading the patient with a lengthy explanation.
Use simple language and visual aids to explain the patient's condition and the recommended management plan.
Discuss the diagnosis in detail using technical jargon to ensure the patient is fully aware of their medical condition.
Using simple language and visual aids can help in breaking down complex medical information into simpler concepts, which can be especially helpful for geriatric patients who may have cognitive difficulties or a decreased ability to process new information quickly. This adaptive response respects the patient’s ability to comprehend and manage their health while also being mindful of their specific communication needs.
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