AAMA CMA Practice Question

The correct procedure in this situation is for the medical assistant to follow up with the insurance companies regarding the status of the claims. Timely follow-up is crucial to ensure that unpaid claims are addressed and resolved, which could involve re-submission, providing additional information, or correcting any errors that may have led to the delay in payments. Notifying the provider or supervisor would generally come either after determining the cause of delay or if the medical assistant requires further advice or authority to resolve the claim issues. Waiting another week is not a proactive approach, and contacting patients directly is inappropriate until it's confirmed that there is patient responsibility for the claim (such as due to a rejection or patient deductible).