A patient calls the office complaining of severe chest pain that started suddenly about 30 minutes ago. What is the most appropriate action for the medical assistant to take when scheduling the patient?
Place the patient on hold and consult with a physician before proceeding.
Schedule an urgent appointment for later in the day.
Offer them the first available routine appointment slot.
Instruct the patient to seek emergency medical care immediately.
Severe chest pain can be a sign of a life-threatening emergency, such as a heart attack. In this case, asking the patient to come in for a routine or urgent office visit would not be appropriate. The correct action would be to instruct the patient to immediately seek emergency medical care, which could be life-saving.
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