A patient who speaks limited English has come in for a consultation and, based on the initial greeting, does not appear to fully understand the medical assistant's questions. What should the medical assistant do to facilitate effective communication?
Use hand gestures and visual aids exclusively to communicate with the patient.
Proceed with the consultation using simple English and hoping the patient understands enough to provide informed consent.
Arrange for a qualified interpreter to assist in communication.
Ask the patient's accompanying child to interpret the medical information and relay the patient's concerns.
The medical assistant should arrange for a qualified interpreter to ensure accurate and effective communication between the healthcare provider and the patient. Using family members or friends may result in miscommunication and breaches of confidentiality, while relying on the limited English proficiency of the patient could lead to misunderstands concerning health information and consent. It's important for healthcare providers to use qualified interpretation services to minimize errors and maintain ethical standards of care.
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