A regular patient scheduled for a routine follow-up fails to arrive at the designated appointment time and does not provide prior notice. As a medical administrative assistant, what is the most appropriate initial action to take regarding this no-show?
Call the patient to inquire about the missed appointment and reschedule.
Send a letter to the patient informing them of a discontinued care due to non-attendance.
Immediately charge a no-show fee to the patient's account.
Document the no-show in the patient's medical record.
The correct response is to document the no-show in the patient's medical record as it is necessary to maintain an accurate account of the patient's appointment history. It helps in identifying patterns of non-attendance and may also have implications for billing and future scheduling. Calling the patient to schedule a new appointment, considering charging a no-show fee, and sending a letter to the patient about the missed appointment are subsequent steps after the no-show has been documented. It is essential not to jump to conclusions or take punitive measures without first recording the incident accurately.
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