When scheduling a follow-up appointment for an established patient who requires a series of routine injections, what is the most important action to ensure the visit is adequately recorded and billed?
Schedule the patient's appointment without verifying any information to save time.
Collect payment for the previous balance before scheduling the next appointment.
Assign the procedural and diagnostic codes for the planned injections immediately.
Verify and update the patient's demographic and insurance information as needed.
Verifying the patient's demographic and insurance information is crucial, as it confirms that the patient's records are up to date for accurate billing and correspondence. Incorrect demographic information may result in billing errors or claim denials. Recording the correct codes and collecting payment are important, but they occur after verifying patient information is accurate.
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