When taking a message for the healthcare provider, it's acceptable to omit verifying the caller's contact information if they are a regular patient.
True
False
The correct answer is false. It is important to always take down the caller's contact information regardless of how frequently they call or their familiarity to the staff. This ensures that the healthcare provider can return the call and that no information is assumed or overlooked that could affect patient care. Additionally, a patient's contact information may have changed, so verifying details at every interaction is crucial.
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