You are working as a medical assistant in a primary care clinic. A patient who cannot read is in the office today for a follow-up visit on their diabetes management. Which method would be most appropriate for you to use to ensure they understand their medication schedule and any new dietary restrictions?
Encourage the patient to bring a literate family member or friend to help them understand the written treatment plan and dietary restrictions.
Give them a brief verbal rundown of the medication schedule and dietary guidelines, trusting that they will remember everything later.
Use oral explanations with visual aids like diagrams and pictures to illustrate how and when to take their medications and the dietary changes they should adopt.
Provide written materials with clear instructions and diagrams in large print.
Using oral explanations coupled with visual aids like diagrams and pictures is an effective way to communicate complex information such as medication schedules and dietary restrictions to a patient who is unable to read. This method can help ensure they understand their care plan and can comply effectively. Although verbal instructions alone are helpful, they might not be sufficient for a patient to remember or fully comprehend the details. Providing written materials is not effective for illiterate patients, and large print materials only help those with visual impairments, not literacy issues.
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