Microsoft 365 Fundamentals MS-900 Practice Question
Following an unexpected downtime of Microsoft 365 services that exceeded acceptable limits, what should you do to seek compensation according to Microsoft's service agreement?
Modify your subscription to incorporate outage protection.
Expect service credits to be automatically applied in the next billing cycle.
Wait for Microsoft to notify you about compensation.
Submit a claim to Microsoft for service credits within the specified time frame.
To receive service credits under Microsoft's Service Level Agreement (SLA), you must submit a claim to Microsoft within the specified time frame. Microsoft does not automatically apply service credits; it's the customer's responsibility to request them. Waiting for Microsoft to notify you, modifying your subscription, or expecting automatic credits without action will not result in compensation.
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Microsoft 365 Fundamentals MS-900
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