Service credits applied to future billing cycles - Microsoft provides service credits to customers when the uptime specified in the SLA is not met. These credits are applied toward future billing cycles and are calculated based on the extent of the outage and the SLA terms.
An automatic upgrade to a higher subscription tier - Microsoft does not offer an automatic upgrade to a higher subscription tier as compensation for SLA breaches. Compensation is specifically in the form of service credits.
Extended technical support at no additional cost - Microsoft does not offer extended technical support as compensation for SLA breaches. The SLA compensation is limited to service credits.
A refund of the entire subscription fee for the affected month - Microsoft does not provide a full refund for the month affected. Instead, service credits proportional to the downtime are issued based on the SLA terms.
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Microsoft 365 Fundamentals MS-900
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