Microsoft 365 Fundamentals MS-900 Practice Question
Your company experiences a prolonged interruption of a Microsoft 365 service, which affects business operations. As the IT manager, what is the appropriate action to address this issue with Microsoft?
Wait for Microsoft to notify you about compensation for the outage.
Submit a claim to Microsoft for service credits.
Upgrade your Microsoft 365 subscription to prevent future interruptions.
Reinstall the affected service to restore functionality.
To receive service credits due to service downtime, you must submit a claim to Microsoft within the specified time frame as outlined in the Service Level Agreement (SLA). Microsoft does not automatically provide compensation; it requires customers to initiate the process. Reinstalling the service or upgrading the subscription will not address the issue of compensation for the downtime experienced.
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Microsoft 365 Fundamentals MS-900
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