Microsoft 365 Fundamentals MS-900 Practice Question
Your organization experienced a Microsoft 365 service interruption that exceeded the downtime specified in the SLA. To address this, what should your organization do to request service credits from Microsoft?
File a complaint with Microsoft's legal department.
Wait for Microsoft to apply service credits to your account.
Submit a service credit request through the Microsoft 365 admin center.
Contact Microsoft support and request termination of the service agreement.
Under Microsoft's SLA for Microsoft 365 services, if the service availability drops below the guaranteed level, customers are eligible for service credits. To receive these credits, the customer must submit a claim through the Microsoft 365 admin center within a specified time frame, usually within 30 days of the incident. Microsoft does not automatically apply service credits; they must be requested by the customer. Contacting the legal department or requesting termination of the service agreement is unnecessary and would not result in receiving service credits.
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Microsoft 365 Fundamentals MS-900
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