Microsoft 365 Fundamentals MS-900 Practice Question
Your organization experienced downtime with Microsoft 365 services that exceeded the maximum allowable downtime stated in the service-level agreement (SLA).
What should you do to request compensation?
Submit a claim by opening a service request in the Microsoft 365 admin center
Upgrade your subscription to reduce future downtime
Wait for Microsoft to automatically apply service credits to your account
To receive service credits for an SLA breach, you must submit a claim by opening a service request in the Microsoft 365 admin center within a designated time frame (typically within 30 days of the incident).
Microsoft does not automatically apply service credits, nor are refunds issued upon request.
Upgrading the subscription does not address the immediate need for compensation due to the outage.
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What is a service-level agreement (SLA)?
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Microsoft 365 Fundamentals MS-900
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