Microsoft 365 Fundamentals MS-900 Practice Question
Your organization is experiencing issues with users being unable to access OneDrive for Business. The internal network is operational, and no recent changes have been made to user accounts or permissions. As the IT administrator, what is the most appropriate next step to identify the cause?
Reinstall OneDrive for Business on user devices.
Escalate the issue to upper management.
Adjust user permissions for OneDrive for Business.
Check the service status in the Microsoft 365 admin center.
The most appropriate next step is to examine the current service status in the Microsoft 365 admin center. This will inform the administrator if there is a known issue on Microsoft's side affecting OneDrive for Business. By checking the service status, the administrator can determine whether the problem is due to a service outage before taking further troubleshooting steps.
Adjusting user permissions or reinstalling applications may not resolve the issue if it's caused by an external service outage. Escalating the issue internally may be premature without first verifying the service health.
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Microsoft 365 Fundamentals MS-900
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