A client diagnosed with anxiety shares concerns about feeling overwhelmed with their responsibilities. Which response from the nurse best demonstrates the use of therapeutic communication techniques?
“Many people feel overwhelmed sometimes. You’ll feel better soon.”
“If you keep your focus on what’s going well, your stress feels less overwhelming.”
“Why don’t you try writing a list of your responsibilities to help manage your stress?”
“Can you share more about what’s causing you to feel overwhelmed?”
The correct answer uses open-ended language to encourage the client to share more about their concerns without introducing judgment, advice, or assumptions, creating a safe space for exploration. Incorrect options either focus on providing solutions, make assumptions about the client’s experiences, or minimize their emotions. These approaches fail to align with the principles of therapeutic communication, which prioritize active listening and validation of the client’s feelings.
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NCLEX RN
Psychosocial Integrity
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