A hospital’s quality improvement team has identified an increase in medication errors occurring during shift transitions. What would be the BEST first step to address this issue?
Review and evaluate the current procedures used during shift transitions.
Introduce a standardized checklist focusing on medication handoffs.
Document staff responsible for errors during transitions.
Provide training sessions on communication during shifts.
The correct answer is to review and evaluate the current procedures used during shift transitions. This step ensures that decisions are data-driven by identifying gaps or weaknesses in the current process. Implementing interventions, such as standardized tools or training, without understanding the root cause can result in ineffective solutions. Documenting staff responsible for errors may not promote a constructive or collaborative approach to quality improvement.
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