A program has introduced a data analytics package to multiple departments. The vendor’s involvement is ending, and the manager is developing a plan for transitioning responsibilities to the organization’s operational teams. Which action is most important to uphold the package’s benefits once full ownership shifts to those teams?
Depend on the vendor’s ongoing support instead of transferring complete responsibility to the organization’s teams
None of these
Design training that focuses on learning gaps and helps teams understand how to operate the new package
Publish a checklist of final handover tasks, allowing existing employees to use the package with appropriate coaching
Providing targeted training helps staff members acquire the knowledge, skills, and accountability to operate the new solution. Relying on a checklist alone or ongoing vendor support does not develop internal capabilities required for lasting benefits.
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PgMP
Benefits Management
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