A program manager is finalizing a large system rollout. Some stakeholder groups have signed off, yet a few are requesting additional user support and documentation before taking ownership. Which action best ensures a complete transition so that these groups can sustain benefits without interruptions?
Obtain the sponsor’s formal email approval and transfer responsibilities from the program team once deliverables are migrated to production.
Obtain the sponsor’s formal email approval and conduct end user trainings.
Gather incomplete tasks into a new phase and allow each operational team to manage them after the program concludes.
Compile final acceptance details, confirm readiness, archive documentation, and transfer ownership to those operational teams.
The correct approach includes creating a closure package, confirming final acceptance of deliverables, and collaborating with stakeholders to transfer ownership. This also involves archiving relevant documents and verifying that operational teams have the knowledge and responsibility to maintain the delivered solutions. Approaches that do not verify stakeholder acceptance or skip documentation procedures expose operations to gaps and reduce clarity on maintenance obligations.
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PgMP
Program Life Cycle Management
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