A program manager is leading a software development project focused on enhancing user experience. Which method should the manager use to effectively assess how well the users perceive the updated software?
Deploy a customer relationship management (CRM) system without collecting direct user feedback.
Rely on informal feedback gathered during team meetings.
Use financial performance metrics to assess user perceptions.
Implement regular surveys to systematically gather feedback from users.
Implementing regular surveys allows the program manager to collect structured and measurable feedback directly from users, providing clear insights into their perceptions and areas for improvement.
Relying on informal feedback may miss consistent patterns, using financial metrics does not capture user perceptions, and deploying a CRM system without direct feedback lacks actionable insights from users.
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