A program to modernize online services for a regional bank has reported unanticipated cost overruns and lower-than-expected account registrations. Which method provides a suitable way for the program manager to identify the underlying reasons for missed targets and plan more effective corrective measures?
Hold a project-wide open forum to capture any stakeholder suggestions regarding desired goal changes
Investigate plan-versus-actual outcome data through causal analysis and variance analysis to isolate root causes and shape targeted responses
Add more QA gates and rely on the final testing cycle to rectify quality issues and revise financial estimates
Causal analysis and variance analysis reveal both the quantitative gap and the deeper factors that drive actual performance below planned targets. By identifying the specific causes (for example, via Ishikawa technique), leadership can better develop actions that address those factors. Other options may highlight team coordination or testing activities, but they do not systematically pinpoint the causes behind missed targets to support informed improvements.
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PgMP
Benefits Management
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