As a program manager tasked with initiating a program to improve customer experience, which of the following actions best ensures the program aligns with your company's business strategy during the initial assessment?
Assessing how the program supports the company's long-term strategic priorities
Reviewing the current team’s performance metrics
Analyzing competitors' customer service tactics
Creating detailed project schedules for relevant sub-projects
Assessing how the program supports the company's long-term strategic priorities ensures alignment with business strategy.
The other options focus on program planning and delivery or areas that do not directly ensure strategic alignment.
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PgMP
Strategic Program Alignment
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