As the program manager for a new software deployment, you notice that the usage rates of the new system are below the projected targets three months post-implementation. Which of the following actions best address this issue?
Schedule additional training sessions for users to increase familiarity with the new system.
Initiate a root cause analysis to understand the factors contributing to the low usage rates and develop targeted strategies to address them.
Extend the program timeline to allow more time for users to adopt the new system.
Increase the marketing efforts to promote the new system's features and benefits.
Conducting a root cause analysis allows the program manager to understand why usage rates are lower than expected and develop informed strategies to address the underlying issues. This proactive approach aligns with effective metric monitoring and benefit realization.
Reference - ECO Task 4: Benefits Management
Monitor the metrics (for example, by forecasting, analyzing variances, developing “what if” scenarios and simulations, and utilizing causal analysis) to take corrective actions in the program and maintain and/or potentially improve benefits realization.
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PgMP
Benefits Management
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