During a final session with stakeholders, a program manager shares updated metrics and encourages new insights. Which approach best supports the incorporation of this information into organizational knowledge for future initiatives?
Share key performance results with relevant participants, record discussions and recommendations in a main repository, and link the updated documents to existing program archives
Provide selected survey feedback to internal management and schedule another meeting at a later point to discuss performance outcomes
Document the discussion in the meeting minutes and file them away for reference.
Focus on cost data during the discussion, postpone collecting feedback from non-managerial team members until follow-up emails are sent
Presenting performance findings to a diverse group of stakeholders and capturing any discussions or feedback in a centralized location helps establish clear insights for later reference. Restricting participation to certain roles or delaying feedback limits the accuracy of the lessons learned. Summarizing the session in a single, accessible repository allows everyone to benefit and reinforces continuous improvement.
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PgMP
Program Life Cycle Management
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