A project manager has completed the implementation of a new company-wide software application. Despite the successful technical deployment, many employees are reluctant to transition to the new application, preferring to stick with the old system. What action should the project manager take to promote the use of the new application among employees?
Assign more technical staff to support the new application.
Document the employees' feedback and proceed.
Revert to the old system to maintain employee productivity.
Offer additional training sessions to enhance employee familiarity with the new application.
Offering additional training sessions can increase employees' comfort and proficiency with the new application, addressing their reluctance and encouraging adoption. Training helps overcome resistance by providing the necessary knowledge and support. Reverting to the old system undermines the project's objectives and is not a sustainable solution. Documenting feedback without taking action does not resolve the issue. Assigning more technical staff may assist with technical problems but doesn't directly address employees' hesitation to use the new system.
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