A project manager is overseeing an IT infrastructure upgrade. The team plans to perform a major update to the company's servers during a scheduled maintenance window. Which of the following should the project manager prioritize to ensure business operations can quickly recover if the update causes unexpected issues?
Preparing a contingency plan to revert changes, also known as a rollback plan, is crucial to ensure that if the update leads to problems, the system can be restored to its previous state swiftly. This minimizes downtime and impact on business operations. While notifying customers, scheduling during low-traffic periods, and conducting testing are important aspects of change control, they do not directly address the ability to recover quickly from unforeseen issues during the update.
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