A project manager needs a tool to help the team track and manage issues, requests, and defects throughout the project lifecycle. The tool should allow team members to log, assign, and monitor the progress of these items. Which of the following would best meet these needs?
A ticketing/case management system is designed to handle the logging, assigning, and tracking of issues, requests, and defects. It provides a centralized platform where team members can monitor the progress of each item throughout the project lifecycle. Time-tracking tools focus on recording the time spent on tasks, which doesn't address issue management. A project dashboard provides an overview of project metrics but isn't used for logging and assigning issues. Calendaring tools help schedule events and meetings but are not suitable for managing project issues.
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Why isn't a time-tracking tool suitable for managing project issues?