An organization plans a critical software update that will cause system downtime during peak business hours. As the project manager, what is the most appropriate action to minimize impact on users?
Cancel the update to avoid any user impact.
Proceed with the update during peak hours without notification to maintain project timelines.
Inform users in advance about the scheduled downtime.
Reschedule the update to off-peak hours without notifying users.
Informing users in advance about the scheduled downtime allows them to prepare and adjust their activities accordingly, reducing negative impact. Proceeding without notification disregards user needs and can lead to dissatisfaction. Rescheduling without notification still leaves users unaware of the change. Canceling the update avoids immediate impact but may delay necessary improvements.
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Why is user notification important for scheduled downtime?
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What are the potential consequences of not notifying users about planned downtime?
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What is meant by peak and off-peak hours in a business context?