CAPM Practice Question

A business analyst is working on a project to develop a new customer service portal that involves multiple user interactions and complex workflows. The analyst needs to capture detailed functional requirements that describe how users will interact with the system to achieve specific goals. Which tool is most appropriate for the analyst to use in this scenario?

  • Wireframes

  • Use cases

  • User stories

  • SWOT analysis

CAPM
Business Analysis Frameworks
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