A business analyst is working on a project to develop a new customer service portal that involves multiple user interactions and complex workflows. The analyst needs to capture detailed functional requirements that describe how users will interact with the system to achieve specific goals. Which tool is most appropriate for the analyst to use in this scenario?
Use cases are ideal for capturing detailed functional requirements, especially when complex user interactions and workflows are involved. They describe step-by-step how users achieve specific goals using the system. User stories are high-level requirements that capture what users need in a simple format but lack the detailed flows. Wireframes are visual representations of the user interface and do not capture interaction flows in depth. SWOT analysis is used for assessing strengths, weaknesses, opportunities, and threats, not for gathering detailed functional requirements.
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Business Analysis Frameworks
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