A business analyst needs to capture detailed sequences of interactions between a user and the system to achieve specific goals. Which of the following tools should they use?
Mind Map
RACI Matrix
Use Case
User Story
Use cases are the appropriate tool for documenting detailed interactions between a user and a system. They outline the step-by-step processes that a user follows to accomplish a particular task, providing a clear understanding of functional requirements. While user stories capture high-level requirements from the user's perspective, they do not detail the sequence of interactions. Mind maps visually organize information but are not used for detailing user-system interactions, and a RACI matrix outlines roles and responsibilities, not user interactions.
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