CAPM Practice Question

Conducting in-depth interviews with each user is the most appropriate approach because it allows Alex to gather detailed and specific information about the complex and highly technical requirements from each expert user. Individual interviews provide a private setting where users can fully express their needs and allow the business analyst to ask probing questions for clarification. Distributing an online survey is less effective for complex requirements, as surveys are better suited for collecting straightforward information from a large audience. Facilitating a focus group may not be ideal because complex and technical discussions can be hindered in a group setting, and some users may be reluctant to share openly. Observing users performing their tasks can provide insights into current processes but may not reveal the users' specific needs for the new software solution.