As a business analyst working on developing a new e-commerce website, you need to document the detailed steps that users will take to complete tasks such as placing an order or tracking a shipment. Which requirements gathering tool should you use in this scenario?
Use cases are the appropriate tool in this scenario because they provide detailed descriptions of the interactions between a user and the system to accomplish specific tasks. They outline the step-by-step processes involved in user activities like ordering and tracking, which helps define functional requirements and system behaviors.
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Business Analysis Frameworks
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